bizzMate Complete
One customer. One record. Both sides of the relationship.
Sales and support running on the same contacts and the same organisations — so the person selling can see what is outstanding, and the person answering can see what was promised.
No credit card required · Set up in minutes · AUD pricing
Who it is for
If this sounds like your week
You sell to customers and you also support them, and right now those are two systems that do not know about each other.
Somebody sent a renewal email to a customer whose complaint had been open for a fortnight. Nobody did anything wrong; the information simply was not in the same place.
You want one answer to 'what is going on with this customer?' rather than two half-answers.
At a glance
- Contacts and organisations shared across sales and support
- Deals and tickets on one customer timeline
- The complete Sales product
- The complete Desk product
- One permission model, enforced on the server
- No second tool, no integration to maintain
Capabilities
What it actually does
Every item below is a shipped part of bizzMate today — not a roadmap entry.
One contact record, both sides of the story
Contacts and organisations are shared, not duplicated per module. A support ticket's requester is the same record the deal is attached to — the same row in the same table, not a copy kept in sync.
Deals and tickets on the same timeline
The customer's history reads in order: the calls, the notes, the deal that closed and the support request that followed it.
Context before the conversation
Someone about to reply to a support request can see the open opportunities. Someone about to make a call can see whether anything is outstanding.
Everything in Sales
Leads, deals, the pipeline, activities, reporting, imports and the AI assistance — the whole sales product, unchanged.
Everything in Desk
Tickets, queues, teams, routing, SLAs, saved replies, support email and Held Mail — the whole support product, unchanged.
One set of permissions
Roles are enforced on the server, once, for both sides. Working a customer's support tickets does not silently hand someone the rest of their commercial record.
How it works
How it fits a working day
Step 1: The relationship starts on the sales side
An enquiry becomes a lead, then a deal, on a contact that belongs to an organisation.
Step 2: It continues on the support side
After the sale, their email arrives at your support address and becomes a ticket — on that same contact, not a new one.
Step 3: Neither side is working blind
The next renewal conversation knows what support handled last month, and the next support reply knows what was sold.
Choosing at signup
How to pick this when you sign up
Signup asks what you would like bizzMate to help you with. For bizzMate Complete, choose “Sales + Support” — Run sales and customer support from one workspace. You can change it later without starting a new workspace.
Frequently asked questions
- Is Complete just the two products switched on?
- It is both products on shared customer records, which is the part that matters. Contacts and organisations are not module-specific in bizzMate, so a support ticket and a deal genuinely point at the same customer rather than two records someone has to keep aligned.
- Can we start with one and add the other later?
- Yes. What a workspace has access to is a setting on the workspace, so moving between Sales, Desk and Complete does not mean a new workspace or a re-import.
- Does Complete cost more than Sales or Desk?
- No. Product and plan are separate things in bizzMate: you choose the product at signup and the plan in billing, and the plan price is the same whichever product you are on. Solo is A$10, Pro is A$25 and Business is A$45 per user, per month.
Try bizzMate Complete on your own customers.
Start a free 15-day trial and set your workspace up in an afternoon. No credit card required.
No credit card required.